Hertz NeverLost Home

General Questions

What is a POI?
What is a Trip?
What is an Address Book?
What is a Favorite?
Is my USB Drive compatible with OTP?
What is the maximum number of destinations that can be added to each directory?
I’m not exactly sure on the spelling of a particular POI.  If it is mis-spelled will the site direct me to the POI that I am looking for?
If I already have an existing .nvl file on my flash drive, can I save another and upload both to the NeverLost unit at the same time?  
Can I search for destinations between two points, say Chili’s restaurant between the hotel and the airport?
I just closed my browser window and did not save my Trip Planner or Address Book?  Can I retrieve this information?

Trip Planning

I am new to the site and want to begin planning my trip.  What do I do?
How do I save a Trip Planner to a flash drive?
How do I upload my directory to the NeverLost unit?
How do I load a Trip Planner from a flash drive?
I want to reorganize the order of my destinations without optimizing all of them.  How is this done?  

Address Book

How do I save an Address Book to a flash drive?
How do I upload my directory to the NeverLost unit?
How do I load an Address Book from a flash drive?

Favorites

What is a favorite city guide?
What is a favorite chain?
What is a favorite event?

Function Buttons

Mapping
Copying destinations between files and address books
Optimize Trip

What is a POI?

A POI is a Point Of Interest, these are restaurants, hotels, retail stores, etc.

What is a trip?

A trip is a collection of one or more destinations that can be optimized in order to find the most efficient route to take to arrive at each of these destinations.

What is an address book?

An address book is a collection of one or more destinations that can be easily copied to a trip planner.

What is a favorite?

Favorites are files containing the locations of top rated businesses, from restaurants to hotels to business services.

Is my USB Drive compatible with OTP?

A large majority of USB Drives are compatible with OTP. USB Drives with file encryption, password protection, thumb-print readers, or other advanced security features may not work with the Hertz NeverLost within your rental car. To perform a simple test to see if your USB Drive is capable of saving and reading OTP data, please click here: USB Drive Test

What is the maximum number of destinations that can be added to each directory?

50

I’m not exactly sure on the spelling of a particular POI.  If it is mis-spelled will the site direct me to the POI that I am looking for?

At the top of the Add a Destination page a message will appear stating the correct spelling for common mis-spellings of the top chains if one is spelled incorrectly.

If I already have an existing .nvl file on my flash drive, can I save another and upload both to the NeverLost unit at the same time? 

No, each .nvl file must be uploaded to the NeverLost unit individually.  Attempting to save a second .nvl file on the same drive will overwrite the original file.

Can I search for destinations between two points, say Chili’s restaurant between the hotel and the airport?

Yes!  Start by clicking on the “Add a Destination” button, then click the “Corridor Search” button.  Select two existing points (hotel and airport) or type in the addresses then click “Search”.  Type in the destination name and/or select type or destination, corridor width (how wide of a search are between the two points you wish it to search), and number of matches, then click “Search”.  A list and map will load with all the destinations between the start and end point and within the corridor width selected. 

I just closed my browser window and did not save my Trip Planner or Address Book?  Can I retrieve this information?

Unfortunately, no.  Always remember to save the information before closing the browser window.

I am new to the site and want to being planning my trip.  What do I do?

           
Under the Plan My Trip tab at the top of the page there is a “To Get Started” section.  This will get you on your way to creating a new directory and planning a great trip!

How do I save a Trip Planner to a flash drive?

On the View Trip page, click the “Save To USB” button.  A download window should automatically appear.  If it doesn’t, click the link to begin the download.

How do I upload my directory to the NeverLost unit?

On the side of the NeverLost unit is a USB port.  Insert the flash drive, select the My Destinations button.

How do I load a Trip Planner from a flash drive to the NeverLost website?

On the Plan My Trip Page click the “Upload from USB” button.  Find the OTPTRIPS.NVL file on your flash drive and click “Begin Upload”.

I want to reorganize the order of my destinations without optimizing all of them.  How is this done? 

There are Up/Down arrows to the left of each destination name.  Simply click these arrows to set up your trip.

How do I save an Address Book to a flash drive?

On the View Address Book page, click the “Save To USB” button.  A download window should automatically appear.  If it doesn’t click the link to begin the download.

How do I upload my directory to the NeverLost unit?

On the side of the NeverLost unit is a USB port.  Insert the flash drive, select the My Destinations button.

How do I load an Address Book from a flash drive to the NeverLost website?

On the Address Book Page click the “Upload from USB” button.  Find the OTPADDBK.NVL file on your flash drive and click “Begin Upload”.

What is a favorite city guide?

           
Favorite city guides are detailed lists of the top attractions, restaurants, and hotels in the 21 top area’s around the country that provide directions to each location, phone number, and a brief description of what you can expect at each destination.

What is a favorite chain?

Favorite chain files contain all current locations for each particular chain.

What is a favorite event?

Favorite event files contain lists of top attractions, restaurants and hotels in area’s where a special event is being held; the Superbowl, World Series of Poker, the Electronic Entertainment Expo (E3Expo), etc.

Mapping

In either your Trip Planner or Address Book it is possible to map all the selected destinations by simply selecting which destinations are to be mapped and clicking the “Map Selected Destinations” button. 

Copying destinations between files and address books

Copying files between Trip Planners and Address Books is as simple as clicking a button.  Go into whichever files contains the destinations you wish copied.  Select the destinations by clicking the box to the left of their name.  Then click the “Copy Selected Destinations” button.  Select whether you wish to copy the select file(s) to an existing or non-existing trip directory or address book.  If saving to an existing directory, select which one from the drop down list and click “Copy Destination(s)”.  If saving to a new directory, type the name of this new directory into the text box and click “Copy Destination(s)”.

Optimize Trip

Optimizing a trip finds the most efficient route between a start point and an end point as well as all selected points in between.  To begin, select which points in your trip planner you wish to be optimized.  Then, of the selected destinations, select a Start Point and an End Point (hint: both start and end point can be the same, for example if you were leaving the morning from a hotel and returning to that same hotel later in the day), and then click “Optimize Trip”.  Displayed will give the most efficient order to travel to each of the selected destinations starting from the selected Start Point and ending with the selected End Point.  Also displayed will be a map, providing a visual of where each of the destinations are located.