NeverLost Help Desk
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Your Current Folder is always shown in the top right section of the website. Whenever you add a destination to your folder, it is added to this Current Folder.
If you would like to change your Current Folder, you may do so from the "My Favorites" page or by clicking the down arrow next to the Current Folder name.
You can use neverlost.com with Online Trip Planning to help pre-plan your business or leisure trip, then transfer your "My Favorites" files to one of our Hertz NeverLost in-vehicle navigation systems.
Create a set of customized folders of addresses, hotels, restaurants, and lots of other categories.
When you reserve a rental car through Hertz, click the box to add Hertz NeverLost to your rental.
Save your customized folders to a USB Drive.
Your Personal Download Code can be entered into the NeverLost to wirelessly transfer your folders.
Simply plug in your USB Drive and click the “My Favorites” button.
Simply click the “Travel Guide” button, followed by "My Favorites", then click “Enter Download Code.”
How to Book a Hertz NeverLost with your Hertz rental
When you first get to the Hertz.com website, you’ll be asked to enter the Hertz Location for pickup, along with a date range for your trip, and a class of car you’d like.
After you hit “Submit,” you’ll be given a list of car types. Select “Pay Later” or “Pay Now” on your preferred car type.
On Step 3 “Choose Extras,” you’ll see an option to add a “NeverLost® GPS” system to the rental. Click the checkbox, if it is not already checked, and proceed through the rental process as normal.
When you book a NeverLost Gen5, you can simply enter your personal code on the NeverLost GPS in your Hertz car to access all your folders.
This search box allows you to type in various search terms to find addresses and points of interest. For the most accurate results, please include the City and State, if known.
Here are some example searches:
Restaurants, Dallas, TX
1500 W Spring Creek Parkway, Plano, TX
14th St and 2nd Ave, New York, NY
River Walk, San Antonio, TX
Space Needle, Seattle, WA
Book Stores, Chicago, IL
Tutorial / FAQ
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